We are very proud to have been recognised as part of the Australian Tourism Accreditation Program, a business development program that is based on quality assurance principles!
With this accreditation the assessors recognised that here at Margate Cottage B&B we met specific criteria ensuring we are committed to exceeding our guest’s expectations with great customer service and the highest standards of business practice.
The Australian Tourism Accreditation Standard requires that a business has documented and active:
Compliance with both business and industry specific regulations
Adherence to industry sector standards and codes of practice;
Risk management procedures and training;
Corporate, strategic, business and marketing plans;
Human resources management policy and procedures;
Customer service policy and procedures;
Environmental management policies and procedures; and
General maintenance schedules and procedures.
Thank you very much to the professional accreditation assessors and to our great guests, which motivate us to keep a high standard and continuously improve!